Products and services purchased from Refresh Visual are eligible for refunds under specific conditions.
To request a refund, email info@refresh-visual.com with proof of purchase and a reason for the refund. Refund requests must be made within 14 days of purchase. Approved refunds will be processed within 7–14 days to the original payment method.
Refund Policy for Products
Refunds for products are available if:
- The product is damaged, defective, or incorrect upon delivery.
- The product is unused and in its original packaging with all tags intact.
Refund requests for products must be made within 14 days of receiving the item.
Cancellation Policy
Cancellations can be requested within 14 days of purchase if:
- Products or services are not delivered within 2 working days.
- The product or service is incorrect or does not match what was purchased.
Approved cancellations will be refunded to the original payment method.
Need Help?
For assistance, email us at info@refresh-visual.com.